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Description:

• Best Material: Each carpet is made from polyester microfiber cloth cover with  rubber sole and features a premium heat dye sublimation print for long-lasting color vibrancy. The underside is constructed from high-quality epoxy for a non-slip grip and extra durability. Stain-resistant material makes cleaning a breeze – use a damp cloth with mild soapy water to clean (avoid bleach) and let air dry.
• Home decor: The low-profile pile height of 0.3 cm makes this rug look great in any room and perfect for placing under furniture.
• Ideal Mat Use: Indoor, outdoor, kitchen, side, front door, entryway, hall, patio, garage, laundry, bathroom, or any location that sees a good amount of foot traffic. Perfect for keeping your floors clean as the ribbed material helps scrape dirt and debris from shoes.
• Durable, Safe & Easy Maintenance: Cleaning and maintaining your indoor outdoor rug mat has never been so easy. Shake the mat, sweep the rug, or hose off and dry the entryway mat - it's that simple.
• A gift of love: A perfect idea if you are finding a birthday gift, a housewarming gift, a festival gift, a Mother’s Day/ Father’s Day/ Christmas gift for your family or friends.
• Usage:  We recommend washing them by hand underwater or using a sponge and air drying. Do not use detergents.
• Packaging: 1x Doormat.

At Coolspod, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@coolspod.com.

1. Defective/Damaged Orders

1.1 Time Limit

If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.

1.2 Eligibility

Since each item from Coolspod.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:

- The item is significantly different from the description or the preview shown to you.

- The item is damaged due to the fault of our factory or the carrier.

- The item received is not what you ordered.

Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.

For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.

1.3 How to file a claim

To file a claim, please send us an email with the following information:

- Order number

- Video or photo of the defective product

- For printing errors, include photographs of the error

- For sizing issues, include a measuring tape, stick, or ruler in the photos of items

- If some of the items are missing, provide images of the received item and the detailed shipping label

- If the received item is not functioning properly, provide a video clearly showing the issue.

Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.

1.4 Exceptions:

Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:

- Incorrect selection of sizes, designs, colors, etc.

- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.

We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.

2. Lost/ Missing Orders

If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.

However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.

3. Replacement/ Refund Process

Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.

In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.

Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.