Unless otherwise stated on the product listing, refunds are only applicable to products that are defective or have been damaged, broken, or deformed due to a manufacturing error, our error, or during the shipping process.
Such items must be reported through our HelpDesk within 72 hours of delivery confirmation, including submission of images that show the defect, damage, or incorrect item. Upon approval and at our option, we will issue a refund less shipping and handling fees or send a replacement item to you at our expense. We may require, at our option, that the defective, damaged, or deformed item to be returned.
Products that are in new condition may, at our option, and less shipping and handling fees, be exchanged for another product of equal or lesser value, or refunded.
There are certain situations where no store credit, exchange or refunds or only partial store credit, exchange value or refunds are granted (unless required by applicable law); these include:
- Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 14 days after delivery;
- Any order qualified for a free shipping promotion has a base shipping fee which remains in effect as identified in the Shipping section below
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, be advised that depending on the method of payment you used, and the bank you use, refunds can take 5 to 7 business days to credit back to you. This is not within our control, as it falls within your financial institution's policies.
If more than 7 business days have passed since you received a refund confirmation email from us, contact your financial institution for more information.
If 10 business days have passed since we issued you a refund and you have contacted your bank with no resolution, submit a ticket through our Help Desk and we'll contact our payment processor to see if we can help you.